Choosing an outsourcing partner can be challenging if you are looking for success. It requires a partner that can maximize your contact channels, reduce costs and provide an exceptional service with consistency, with a team composed by the best talents for your business, a team that is trained, motivated and empowered to ensure your customers stay positively connected to your brand.

At CRM BPO we believe that great experiences don’t happen by chance, we know that great experiences are because an accumulation of superior effort and focused execution; and we have what it takes to get and maintain your business there.

We are committed to providing highly skilled and trained dedicated staff to organizations seeking for outsourcing solutions.

Our Nicaraguan team fully understand the demands of U.S. based companies relating to effective communication and customer satisfaction. More than 70% of our workforce has either lived in the United States or received their education there. We will deliver a customer experience that will increase client acquisition and retention while maintaining customer’s loyalty.

  • Same Time Zone (CST).
  • We are at most one to two hours apart and can accommodate to your needs .

  • Proximity – Easy Travel.
  • Just a short 2 1/2 hour flight to Miami and 5 hours to Los Angeles.

  • Strong Awareness of US Culture.
  • Due to our strategic location we have a strong affinity to the US culture, our agents will provide a very comfortable communication experience for your customers.

  • Flexible Schedule.
  • 24/7 services.

  • Bilingual workforce.
  • English and Spanish – Advanced English and Spanish with effective business writing and verbal communications skills.

  • More than 11 years of experience in sales, customer service and cost-effective
    management solutions.
  • Cost Effective Services.
  • Outsourcing with CRM BPO is more cost efficient and all charges are included into a contractual fee.

  • Service Oriented.
  • Our Solutions are Tailor-Made to your company’s needs.
  • Customizable 100% to your needs.