From the routine to the complex, Outsourcing with us will help you to scale and grow your business consistently.
Experts in your industry:
Customer Service
Transform your customer experience with every conversation and build deeper brand loyalty with your customers.
Inbound/Outbound Sales
The sales team has a vital role in the organization's growth. Our sales experts will have a strong impact on brand reputation, long-term customer relationships, retention of customers, and overall business growth.
Personal Assistants
In the world of business, managers depend on personal assistants to support them in most areas of the business. Personal assistants have extremely valuable skill sets that will allow you to concentrate on what you are good at, instead of spending time in other tasks.
Real Estate
Feed warm leads directly into your closing pipeline. Follow up and to maximize your marketing, prospecting and closings.
Graphic Design
Business depend on Effective visual communication and graphic design to sell an idea or a product. Creating a company's brand – logo, colors, product labels, packaging and more.
Insurance
Focus on policyholder experience and satisfaction while we help manage your billing and payments. From customer and insurance agent inquiries, to complex billing, payment set-up and fees, and back office processing, we can handle the full range of billing and payments processing for new and existing policies. - Policy Support - FNOL Processing
Healthcare
Help members to resolve issues the first time they contact you. From simple benefits and eligibility questions to complex enrollment, claims, and provider search requests, our agents provide an empathetic, human experience for your members. We can focus on optimizing the billing process to ensure sustained and long-term operations.
Appointment Setting
Feed warm leads directly to your business. You can have the freedom to focus on sales. The more time spent in the selling of your products will lead to the increased growth of the company.
Utilities
This industry is unique in that it’s never judged on the quality of its products and services as it delivers them. Your customers only rate you in terms of outages, communication around them and your speed to restoration. It’s time to build a closer relationship with your customers, we can help you overcome the barriers to building closer bonds with your customers while you focus on other tasks for the growth of the company.
Back Office & Support
Back Office support is critical to deliver results, we can provide you with customized services to create value through innovative and effective back-office and front-office solutions. From the simplest billing services to the most complex tasks. Process vendor invoices, Process customer invoices, Reports, Form filling, Offer letters, Enrollment and many other tasks.
Live Chat
With live chat, you give customers a way to reach you in the exact moment that they have questions or problems they can't solve. Live chat is a great way to connect with prospective and new customers and give them the confidence they need to use your product or buy on your website. Our live chat agents are ready to serve your customers at any time.
Email Response
90% of Americans use email, and they range in age across every generation. What’s more, 58% of people check their email first thing in the morning. Email is the oldest means of digital communication and is far from dead, and in fact responsiveness to email is more important than ever. Our team will provide a quick response to your customers, allowing you to focus on the critical areas of your business.
ABOUT US
Why should you work with us?
We are committed to providing highly skilled and trained dedicated staff to organizations seeking for outsourcing solutions.
Our Nicaraguan team fully understand the demands of U.S. based companies relating to effective communication and customer satisfaction. More than 70% of our workforce has either lived in the United States or received their education there. We will deliver a customer experience that will increase client acquisition and retention while maintaining customer’s loyalty.
